Terms and Conditions of Service:
Pawhuddle is an independently owned and operated business (“us,” “we” or “our”) that provides pet-waste management services to residences, businesses, and commercial properties, you agree to the following terms of service (“Terms”) that govern the sales and services provided by us (“Services”). By accepting the Services, you hire us for, you are bound to these Terms. The customer understands our ability to provide the services can be dependent on weather, condition of grass height, access to your yard which is your own responsibility, and other unknown outside influences. Pawhuddle agrees to provide any purchased service in a professional, reliable, and trustworthy manner. In consideration of these services and as an express condition thereof, the client holds harmless and expressly waives all claims against Pawhuddle or its employees, unless arising from gross negligence on the part of staff or management.
PET WASTE MANAGEMENT SERVICE
Pawhuddle offers residential and commercial pet waste removal services. These services include One Time Cleanings (when available), and also Weekly Cleanings on a monthly basis. All pricing is based on an area size of 1/64 of an acre. The service will apply to one front yard area, or to one backyard area. Special areas will be charged separately. Larger areas will have an additional charge. We take care of the collection, removal, and haul away of the dog waste. If the client opts for us to leave the dog waste in their trash bins, it’s the client’s responsibility to ensure trash bins are visible and accessible. If we are unable to locate your trash bins or they are not accessible for any reason, we will take the waste with us and handle the disposal.
ACCESSING YOUR YARD
The customer understands that if Pawhuddle can’t access the area needing cleaning due to unauthorized access, locked / blocked / frozen gates, or dogs in the yard zone, the pick-up will be skipped, and charges will still apply. Pawhuddle suggests allowing timely access by keeping dogs inside and adding gate combinations or lock keys to your file to avoid skipped services. If the customer requests that we come back, a driving fee will be added to the customer’s bill.
When available, if a client signs up via our online signup system and inaccurately, falsely, deliberately, knowingly, or unknowingly selected a time-frame since the yard or zone was last cleaned up that is inconsistent with what staff or management encounters at the time of the initial cleanup, clients will be held liable for any additional charges that may be incurred. We will contact you prior to performing the initial cleanup.
Pawhuddle will work through many weather conditions as long as we can safely do so. The customer understands we cannot work through severe thunderstorms, high winds, extreme high or low temperatures, flooding, or an accumulation of snow. Pawhuddle weekly and monthly subscription services. We do not offer refunds for missed weeks due to weather. Therefore, in these cases, we will skip service for that week, and see you the following week. A refund will not be issued as we still have to pick up all of the waste that would have been scooped the prior week. If you need the area cleaned before your next scheduled service, please call us and we will do our best to accommodate but cannot guarantee it. Additionally, we do not want damage your yard in any way. If it is muddy, we may skip your yard and wait until the next scheduled visit when things have dried out.
We’re unable to provide time-specific visits due to many variables. We will do our best to accommodate a time and date of your preference, if available. Days and times may differ, due to additions or changes in service schedules. We guarantee your service will be completed on your service day. Waste removal/service hours are subject to change. We work in most weather conditions. If weather/road conditions become unsafe, we will pause services and all clients affected will be notified as soon as possible. From time-to-time, for any reason, we may need to reschedule or change your service day(s) at our discretion. Prior notice will be given. Service Days are dictated by your address and established routes. This enables us to keep prices low and stay competitive.
Pawhuddle does not provide services on The following holidays (when announced): Memorial Day, 4th of July, Labor Day, Thanksgiving Day, Christmas Day, and New Year’s Day (other holidays will be included if selected). If your pick-up day falls on one of these days, we will skip service that week and pick up the following week. There are no refunds for a missed pick up. We still have to do the work and pick up all of the waste from the prior week.
Pawhuddle charges upon service and pre-bills monthly for service. Following an initial sign up charge, once signed up, every month, your account will be billed upon receipt of an invoice, or on the last week of the previous month, on the 25th day. Payment date request (arrangements) changes will be considered based on account status. If service was selected during a week of the month that is not the beginning of the month, which will not allow the service to be billed fully, a partial payment will be billed for the next month of service. If payment is not received upon receipt of an invoice, or on the last week of the previous month, on the 25th day, or 72 hours after the 25th day, when an arrangement has been made, service will be cancelled, and the customer will be taken off the schedule. The customer will then have to restart their service, and a restart fee will apply. If more than 2 weeks have passed since your last clean-up, an initial clean-up fee will apply. If service does not resume after this period, the customer will be removed from the schedule. One Time Cleanings will be charged when scheduled, once we arrive on site, or when we are done. If signed up for recurring services, payment is due upon the receipt of an invoice, and no later than the last week of the previous month, on the 25th day, or 72 hours after the 25th day, if an arrangement has been made. If a recurring service is not paid within the accepted time frame, or within the last week of the previous month, on the 25th day, or 72 hours after the 25th day, if an arrangement has been made, the monthly service will be cancelled and it will automatically turn into a non-refundable One Time Clean-up fee. If your account is abandoned without notice, and if we do not receive two weeks of notice for cancellation before the new billing cycle a fee will apply. If your card is declined, we will discontinue service immediately until the issue has been resolved. In order to provide customers with excellent and timely services, Pawhuddle requires timely payments. Timely payments allow Pawhuddle to keep customers on an uninterrupted and productive schedule. In order to keep our service schedule productive, we have to immediately fill spots that have been abandoned for reason of non-payment, or other unknown situations. If payment becomes more that 30 days late Pawhuddle will turn the account over to collections. If we’re unable to provide service due to circumstances beyond our control such as thunder and lightning storms, heavy rain, snow, earthquakes, fires, hurricanes, tsunamis, illness, locked gates, obstructed entry points, aggressive pets in yard, downed vehicles, etc., your bill will not be pro-rated, and you will be responsible for the full amount of your monthly bill. The monthly fee and weekly rates are all calculated with consideration of these circumstances. If you need to pause service for any specific length of time, please let us know with as much advanced notice as possible and we’ll pause your service/billing. For sudden changes, a notification of 72 hours maximum, or 24 hours minimum is required. Same day cancellations will be considered as a provided service day and charged as a service day. We will only pause service for periods of four service weeks. All customers are required to have a card (bank/credit) on file when acquiring any recurring services. For one-time services, a card may be required to hold the job and guarantee payment. We accept all major credit cards as forms of payment. Cash and personal checks are not accepted unless arrangements have been made. Cryptocurrency is not accepted. If the customer chooses to prepay for any recurring services on an annual basis no refunds will be given after 30 days from the original receipt of payment. An exception may be made in the case of the death of a pet and supporting documentation will be required. If any refund is given within the 30-day period, the amount of the refund given will be minus any credit or bank card processing fees and prorated to account for services rendered. If at any time you decide to cancel your service for any reason, your account and all info associated with it will be deleted. If you then wish to resume services at a later date, you will be required to complete the signup process again and will be liable for payment at the current rate and will lose any benefit of keeping your previous rate. If you need to pause or suspend service for any reason, we can do so for a period of up 4 service weeks (or one billing cycle). After such period, your account will be considered inactive, and you will need to complete the signup process again. If you wish to cancel your service, you may do so at any time for any reason. A notice of two weeks before the next billing period is required to prevent additional charges. We do not offer refunds for payment of services unless the reason is an error on our part. There are no contracts or commitments, but Pawhuddle does require a minimum of two months of service. Two months minimum service is required for all recurring plans and added services before cancellation. If you decide to cancel your service upon renewal of your billing cycle, we will continue to render services until exhausted for the duration of the current billing cycle. If a refund is to be given for any reason, other than the fault of our own, refunds will be given minus bank/credit card processing fees and any proration of services, if relevant. Account credits may be given on a case-by-case basis and they will either reflect on the following month’s invoice or remain on your account without expiration. It’s the client’s responsibility to notify us of any increase or decrease in the number of pets within 10 days of gain or loss of a pet in order for monthly invoices to be adjusted. Failure to report additional pets may be grounds for termination of service including full repayment of all incurred additional pet fees at the discretion of management. Additionally, if we notice unreported loss(es) or gain(s) of pets, we reserve the right to increase or adjust your monthly statements accordingly without any prior or post notice.
LEAVES, DEBRIS AND TALL GRASS
We will always do our best to clean your yard the best that we can. We understand that maintaining your yard is a lot of work and it may not always be in the best shape. The customer understands that it can be very difficult to find dog poop in tall grass or in a yard full of leaves or other debris. If your grass is tall when we come, there may be some dog waste that is missed. We will be back on our next scheduled visit and will get anything that was missed if yard maintenance is complete. For outside, we only pick-up pet waste that we can see to the best of our ability. Yards with tall grass, weeds that are overgrown or not properly landscaped/maintained along with leaves that have not been removed will negatively impact the result of your cleanup(s). Customers will be expected to maintain the length of their grass, trees, bushes, shrubs, and any/all plant growth on the property, and have leaves and other debris removed from the yard. If this is not the case, our satisfaction guarantee will not apply. We will remove pet waste found on top of leaves that are visible but will not go searching through piles of leaves. Yards with bark and/or mulch or rocks can be just as difficult and easily camouflage pet waste. However, we will always try to remove any pet waste to the best of our ability. If you see an area that’s being missed, just bring it to our attention so we can correct the issue on subsequent visits. Your satisfaction is important to us. Please let us know if you have a concern so we can quickly resolve it. If you find an excessive amount that we missed, please let us know as soon as possible at firstname.lastname@example.org.
The following are items we charge extra for:
Additional pets ($2 / per pet)
Initial clean-up ($60 or more / first time service and skipped weeks)
Over the allowed 4lbs of waste per pet ($10 / per additional bucket / per pick-up)
Cleaning / Deodorizing dog waste from decks / patios / sidewalks / medians / swales ($15 or more / per
addition / based on size of area)
Come Back request ($5 / for time)
Waiting - If we have to wait to perform your cleaning ($5 / per visit)
Unannounced cancellations - If we arrive to service your property but there's no waste in the yard, and we weren't informed, your technician will leave the site and regular charges will still apply.
Account Cancellation - If we do not receive two weeks notice for cancellation of service before the new billing period a fee of $35.00 will apply.
Pawhuddle reserves the right to accept or cancel any services, and to apply fees based on certain criteria.
We may collect personal information from you on our sites or through any other digital or personal communication with you. Information collected by us is voluntarily provided by you and may include information such as your name, email address, phone number, and physical address. Our Sites may collect general information about the service you are requesting such as the type of property and area needing service, the type and number of pets you have, and general information about your pet’s behavior. We collect information about you in order to provide you with our services. We use personal information about our users for a variety of purposes related to our business, your information is for Pawhuddle’s use only. We will never sell your information or send it to third parties. We may provide user information to third-party service providers or vendors for purposes of, including without limitation, processing your payments, or sending information to you, data tracking, maintenance, or development of our system. We may also share your personal information in connection with law enforcement requests or in response to investigations, subpoenas, court orders, or other legal processes to establish or exercise our legal rights or defend against legal claims or as otherwise required by law.
If for any reason, you are not completely satisfied with any service you receive, we will do our absolute best to revisit the same day. Revisit requests must be made within 8 hours after completion of the last service, after which all work is final, and no revisits will be provided free of charge. We’ll always do our best to work with you to resolve any issue to your satisfaction within the guidelines of our terms of service.